Frequently Asked Questions
Everything you need to know about your Urban Skin Rx® glow.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of the delivery date for a refund or store credit.
Are your products safe for all skin types?
Yes, our products are clinical-grade and specifically formulated to address various concerns, specializing in melanin-rich skin. We recommend taking our Skin Quiz to find the perfect match for your skin type.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international territories. Shipping fees and delivery times vary by destination and are calculated at checkout.
Are Urban Skin Rx® products cruelty-free?
Absolutely. We are proud to be a cruelty-free brand. We do not test our products or ingredients on animals.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.